Your AI agent for Intercom
Support queues grow faster than teams. An Upchat agent connected to Intercom drafts answers grounded in your help center, tags and routes conversations, and hands tricky cases to humans with full context, so customers get fast replies without losing the human touch.
What your agent can do
Draft replies from your docs
For every new conversation, the agent prepares an answer built from your help center and past resolutions, ready for a teammate to review and send.
Tag and route automatically
Billing, bug, feature request, churn risk: conversations get tagged and assigned to the right queue as they arrive, not after someone reads them.
Resolve the routine tier
Password resets, plan questions, how-tos: where you allow it, the agent answers directly and closes the loop, with your tone and your rules.
Escalate with context
Angry customers and edge cases reach a human with a summary, the customer's history and a suggested reply, never a cold handoff.
Agents that use it most
Guides to go further
Common questions
- Will customers know they are talking to an agent?
- You decide where the agent speaks directly and where it only drafts. Most teams start in draft mode, then open direct answers for clearly routine topics once they trust the quality.
- How is this different from Intercom's built-in bot?
- Built-in bots follow decision trees. An Upchat agent reads your actual docs and conversation history, adapts to unusual cases, and works across your other tools too, not only inside the chat widget.
- What happens when the agent is unsure?
- It escalates. Unclear or sensitive conversations go to a human with a summary and a suggested reply. The agent never guesses at policy, refunds or commitments.
More integrations
Gmail
Google Sheets
Notion
HubSpot
GitHubCreate your agent in seconds
Pick a model, connect your tools, and your agent starts working with your team. Early access is open.